An online pre-screening questionnaire is required 48 hours prior appointment. 

Please arrive Solo. 

Wash and sanitize your hands upon arrival. 

You may use our UV sterilizer Wand to disinfect any personal belongings. 

We have a limited supply of UV Sterilizer Wands for sale. 

We ask that you bring your own mask, however we will be providing extra masks in case! 

Deposits A $25 Deposit is required to secure a lash service appointment. All Deposits are non-refundable, however they are transferable to another appointment service. 

Arrival Please arrive without any makeup, debris or oil on the lashes. We recommend you to arrive 10 minutes early for a complimentary lash cleansing service. 

Late Appointments If you arrive late over 15 minutes, we have the right to automatically cancel your appointment. 

Reschedule To reschedule your appointment without losing your deposit, please notify us within a minimum of 48 hours. 

Cancellation Fee Cancelling your appointment within less than 48 hours will result in a $20 Cancellation Fee (applied to your next appointment). 

No Show If you cannot make your appointment, we ask that you let us know! No-Show appointments will result in a No Show Fee of $20 before booking future appointments. 

Payment We currently accept cash payments and E-transfer (Which includes HST). 

Guests Please arrive solo! We normally allow guests to come hangout in our waiting room, but due to the recent impact of Covid-19, we will not be allowing additional guests until further notice. 

Illness & Emergency If you display any sick symptoms such as cough, fever, headache, conjunctivitis, sore throat and etc., we have the right to cancel your appointment. 

In the case that there is an emergency, we will always understand! Please notify us as soon as possible so that we can cancel and reschedule your appointment. 

72-hour policy We pride ourselves on creating long-lasting, full coverage sets. If you are experiencing any issues with your eyelash extensions post-appointment, please inform us within 72 hours so that we can make adjustments! 

Foreign Fills As master lash artists, we want to create beautiful long lasting sets. Foreign fills require your lash artist to work on top of another artist’s canvas which may require lash corrections or a complete removal + full set of fresh lashes. 

However, we do provide refills on top of other artist sets only if: 

1. The previous lash artist properly applied eyelash extensions on the client. 2. The previous set of lash extensions hold the correct width and length. (This means no 

signs of itching, heaviness, or uncomfortability) 3. Clients are required to pay an additional Foreign Fill fee of $20. 

If the client’s previous lash set was improperly applied, the client will be required to pay for a removal + full set.